Tmall Global adjusts the time limit for shipment during the epidemic period to exempt related delayed shipment claims
Agency operation of Tmall Global
On February 18, it was reported that affected by the pneumonia epidemic, Tmall Global issued an announcement yesterday, making special provisions on the timeliness of shipment during the epidemic.
For the Cainiao bonded order paid by consumers during the period from January 17 to February 29, 2020, if the delivery warehouse is Fuzhou, Hangzhou, Yiwu and other warehouses, and it belongs to the said special circumstances, the platform will exempt the compensation for delayed delivery, and at the same time, the relevant complaints about delayed delivery will be suspended.This provision will come into force on February 18, 2020. Due to the influence of force majeure factors such as the epidemic situation, local resumption policies and traffic control, businesses in some cities are faced with different degrees of delivery delays.Tmall Global also calls on users to understand the strict procedures for returning to work at special times, and also make contributions to ensuring the health and safety of society. It is reported that on February 7, Tmall Global adjusted the delivery time during the COVID-19 epidemic.The delivery time of other orders has been optimized, except for customized goods, pre-sale goods and other goods with special delivery timeliness requirements.In addition, Tmall Global also released detailed rules for support of overseas businesses, enabling overseas businesses in many ways and helping them overcome difficulties.
The original text of this announcement is as follows:
