In the process of operation, stores usually encounter some big or small problems. As a senior agent operation company, they have also encountered some operational problems, but compared with sellers, they are relatively experienced. So today, the small editor will talk about some of the problems that businesses pay attention to, hoping to help you answer questions!
1. If the goods in your store are out of stock, go to other stores to take the same product and send it to the buyer, will it affect the store?
If the order quantity is not large, it is not a big problem, but there is also a certain risk. If you buy and place an order in the Taobao shop of other peers, the order number you fill in is also the order number of peer delivery, which may be found by the system, causing false transaction violations. I suggest you go directly to a peer or an agent and give you the order number. You can fill it in the background yourself, but you also need to find a regular agent.
2. How to avoid violations of the newly opened Taobao store?
Don't touch the prohibited goods. Many goods can be released only after their qualifications are filed. If they violate the regulations, you can contact the waiter to ask whether your products are involved in the relevant regulations.
3. Customer refund, freight insurance?
Only when the buyer applies for return and fills in the correct express bill number, the insurance company will make a certain amount of compensation for the order, and the freight insurance compensation has the compensation amount specified by the region.
4. The buyer gave a bad comment. What should I pay attention to when replying?
Pay attention to attitude and sincerity. You can first talk about what the buyer wants, and then how you want to be, so that other buyers can have a good impression on you.
5. How will the waiter judge the "fake" that the buyer thinks?
The waiter looks at the evidence. It is generally OK to have a letter of authorization and purchase invoice, or consult the "elephant" first to prepare the evidence. Don't submit the evidence according to your own imagination. It may be thankless.
6. There is basically no traffic in the store, and there is no money to drive a through train. Is there any drainage method?
(1) Optimize the title, collect accurate words, and use small words to enhance competitiveness.
(2) Increase the weight and add the weight of basic support services, such as freight insurance.
(3) Taobao customers can only pay when they have a deal, which is more suitable for sellers like you.
(4) Make the main map to attract buyers.
7. The buyer buys the freight insurance. If the goods are returned due to quality problems, will the seller also compensate for the freight?
The order freight insurance is purchased by the buyer, but the return refund due to the merchant's responsibility shall be borne by the merchant; The order freight insurance is a gift from the merchant, but for the return refund caused by the merchant's responsibility, the freight insurance has the priority to settle the claim. If the amount of the claim is not enough, the merchant needs to make up the difference.
8. At the same time, I bought the same product from two stores, but the color was different. Then I said that I had sent the wrong product, refused to return it, and asked for a new one. If I didn't send it, I would give a bad comment. What should I do?
You should firmly tell him that during the packaging process, we have a strict inspection, and there will be no wrong goods, or you will return the wrong goods. If it is our goods after inspection, double the compensation, so that he will be timid. The waiter can see which stores buyers have bought the same products, you can call Taobao customer service hotline for filing.
summary
In short, we must calmly respond to problems, impress consumers with a sincere attitude, and be responsible for every customer, so that the store can become better and better. Please pay more attention to Yiya!
