Tmall agent operation: how to improve the praise rate

Shopkeepers who open stores all know the importance of store praise rate. When shopping, customers will definitely choose stores with high praise rate for products of the same style and price. In short, the store praise rate will directly affect the transformation.
The store's praise rate is so important, what skills can make the store's praise rate 100%? There must be some skills. As long as the customer is served well, the quality of the baby is guaranteed, and the following moves are added, the praise rate of 100% is sure to be no problem.

Tip 1: Follow up the logistics situation and make a return visit
After the products are delivered, you need to track the logistics situation in time to understand the latest transportation information. If the logistics information shows that the products are being delivered, then you need to do one thing in time, that is, remind customers to keep the phone open and don't bother. This small operation can bring you additional gains and make customers feel that you are very considerate.

Tip 2: Confirm the evaluation in time
After the customer confirms the harvest to you, no matter how busy you are, you should take time to make comments to the customer in a timely manner. What can be evaluated on the same day should not be delayed to the next day, because only after the evaluation can you see the customer's comments on you. If at this time, the customer's comments on you are medium or poor, you need to see trick 3.

Tip 3: Moderate and poor evaluation, timely contact with customers for communication
If the customer gives you a good or bad rating, you need to calm down first. Don't worry. First of all, find out the chat record with the customer, and see what the situation is. Generally, when the customer gives you a bad comment, they will explain the reason. Considering the reason, think about what went wrong, or judge what type of person the customer is, and find a breakthrough in communication. If the customer Wangwang is online, it is necessary to communicate with the customer in a timely manner. If the communication is good, most customers will modify your comments. If the customer is not online, it is necessary to contact the customer by phone.
When you call, you need to explain what your store is, and then ask the customer why they give a good or bad comment. During the conversation, you need to be honest. If it is your own mistake, you need to admit it. If the customer has lost something, it is necessary to make up for it in money. At the same time, talk about the importance of praise to the store, and properly talk about the difficulties of opening an online store, so that ordinary customers will be willing to modify the evaluation.

Tip 4: Take responsibility and admit mistakes
In many cases, it is not necessarily the responsibility of the shopkeeper to have neutral and negative comments, but from the perspective of customers, it is the responsibility of the shopkeeper. In fact, most customers are reasonable. In case of a dispute, the positions of the buyer and the seller must be different. If they both stick to their own positions, then it is the shopkeeper who will be the only one who will suffer. In particular, some gifts are prone to quality problems when there are many deliveries. At this time, the shop owner needs to admit mistakes in time and assume responsibility.

Tip 5: Communicate with customers attentively
When there is a middle or bad comment, it is necessary to communicate with customers and think in terms of position. If you buy the product yourself, how do you deal with such a situation? I believe there is no problem that can not be solved if we communicate with heart.

These are the tips to improve the store's praise rate. Today, Tmall's deputy operation editor will share the above important skills to everyone. There are many ways to improve the store's praise rate. The frequency of the store is very important, which is related to the sales volume and the dynamic score of the store. Shopkeepers must pay attention to it.