JD agent operation: how to return the deposit for JD stores that will not renew in 2020

In accordance with the provisions of the E-commerce Law, JD has adjusted its exit process this year:
After the merchant applies to exit from the platform and passes the review, the merchant's home page will show the consumer an exit reminder, which includes the time when the store is closed and the purchase guarantee for consumers; The maximum publicity period for closing the store is 30 days, and the store will be closed after the expiration of the publicity period.
So recently, many merchants who cannot renew their contracts are asking how to make public the return of their stores. After all, no one expected that the deposit could not be returned.  
Since many friends pay attention to this topic, the most intimate brother Ma will come to tell you about the information about the store~

1. Why is the deposit delayed?
Many people worry about the late return of the deposit. Indeed, we have seen cases where the deposit could not be returned for several months,
That's mainly because you didn't do a good job in processing the store orders.
Order processing
Shipment: orders in the background "to be shipped" of the merchant should be sent as soon as possible according to the platform shipment management rules;
After sales: Before the authority of the after-sales service sheet is closed, the "unfinished" after-sales service sheet shall be handled as soon as possible according to the after-sales service rules;
Dispute: If there is still an unfinished "transaction dispute sheet", it should be handled as soon as possible according to the transaction dispute rules.
In fact, as long as the delivery, after-sales and disputes of the store are cleared up, the insurance can be withdrawn successfully within three months normally.
2. How to publicize after entering the publicity period?
If the store return application is successful/cannot be renewed, the store shall issue an announcement 30 days in advance.
Path: merchant backstage - store decoration - announcement
Recently, everyone has been asking whether there is a template. Little Margot has made a template for reference. You can use it according to the actual situation of your shop!
Orders concluded during the publicity period will normally be included in the warranty period for margin refund after the store is closed.
3. Can I open the store again after returning?
After the withdrawal, the store will be closed, all goods will be taken off the shelves, and the same subject will not be allowed to enter again within 6 months from the closing of the store.
4. Will the deposit be automatically refunded after returning the store?  
No, you need to manually go to the backstage online to apply for surrender.

1. Application entry: [merchant background] - [my store] - [store management] - [deposit information], click to apply for surrender of security deposit.
2. Confirm the information of the person in charge: ensure that the information of the person in charge is correct. If the person in charge changes, click the red box on the page to modify it.
3. Confirm the collection account number
If the enterprise wallet has been opened, the deposit will be returned to the wallet balance; If the enterprise wallet is not opened, the deposit will be returned to the bank corporate account.
4. Waiting for approval: the progress can be viewed on the background margin information page.
Note that if there are unfinished settlement documents/payment bills, wallet to be paid or other unsettled matters, the review may fail, so it is still necessary to handle all the bills in the store.
According to the prompts of JD's agent operation, the deposit will be returned to the account within 3 months as normal step by step.